Diana Peña Halsey

Remember the last time you had a pleasant and enjoyable experience in a restaurant, shopping mall, or doctor’s office? Think about how ecstatic you were as you walked away with a big smile on your face thinking “Wow, that was awesome!”

That’s what it feels like when you experience exceptional customer service.

Growing up in an era where people came first and business followed, I know exactly why first-class customer service makes all the difference. It’s something I love and something I’ve always believed in.